REFUND & EXCHANGE POLICY

At Javasneakers, we strive to provide high-quality, custom-made sneakers that reflect your unique style. However, we understand that sometimes things don’t go as planned. Our policy is designed to ensure your satisfaction while maintaining the integrity of our made-to-order process.

ORDER CANCELLATION

Due to the personalized nature of our products, you can only cancel your order and request a full refund within 8 hours of placing your order. After this window, your order will be in production and cannot be canceled.

REFUND & EXCHANGE CONDITIONS

We offer refunds or replacements under the following conditions, provided you contact us within 7 days of receiving your order:

  • Print Quality Issues: Unclear, blurry, or incorrect prints.
  • Incorrect Product: If you received the wrong product or an incomplete order.
  • Damaged Product: Items damaged during shipping (torn, stretched, etc.).
  • Sizing or Color Discrepancy: If the product you received does not match the size or color you ordered.
  • Production Errors: Any other mistakes made on our end during the production process.

Please note that we do not offer refunds or exchanges for the following:

  • Buyer’s Remorse: If you simply change your mind or no longer want the product.
  • Sizing Issues Due to Inaccurate Measurements: Please refer to our size chart before ordering.
  • Color Variations Due to Screen Differences: Colors may appear slightly different on different screens.
  • Items Purchased During Sales or Promotions: All discounted items are final sale.
  • Unsuccessful Deliveries Due to Customer Error: This includes incorrect addresses or unavailability to receive the package.
  • Lost Packages Due to Customer’s Location Security: If the carrier confirms delivery, we are not responsible for lost packages.
  • Refusal of Delivery: If you refuse to accept your order, we cannot offer a refund.

HOW TO CLAIM A REFUND OR EXCHANGE?

  1. Contact Us: Email us at [email protected] within 7 days of receiving your order.
  2. Provide Details: Include your order number, a clear description of the issue, and any relevant photos (as described below).

Required Evidence for Refunds/Exchanges:

  • Photos of quality issues: Clearly showing any defects or damage.
  • Photos of incorrect products: Demonstrating the discrepancy between what you ordered and what you received.
  • Photos of sizing issues: Including the size tag and the item measured with a ruler.
  • Photo of the shipping label: To verify the delivery address.

RESOLUTION

We will carefully review your claim and, if approved, offer you a full or partial refund or a replacement product. You may be asked to return the defective item for a full refund, but in many cases, a new replacement will be sent without requiring a return.

OUR COMMITMENT

We are committed to your satisfaction and will work diligently to resolve any issues with your order as quickly and fairly as possible.